Whilst this hotel is located outside the normal tourist areas of KL it has a wide range of transport options nearby. The free GoKL bus route stops directly outside the hotel along with other bus routes. Overall 3/5 for location as although it's away from the city center transport is good...
There is a gym onsite and guests at the hotel are free to use the pool in the sister hotel next door. There is self service laundry available which is convenient.
Some staff are friendly but service at the front desk can be a little slow at times. Service 3/5
Rooms and communal areas are kept fairly clean. Housekeeping in the rooms is quite thorough. Cleanliness 4/5
The rooms are very good quality for the price paid. Rooms have an iron, safe, kettle, tea and coffee, complimentary bottled water etc. The bathrooms are modern and clean. Room quality 4/5
The hotel does only serve breakfast and room service. Breakfast has a good range of items including many vegetarian options. However, breakfast can be exceedingly busy when there are tour groups staying particularly at the weekend. Food overall 3/5 as breakfast can be too busy.
Overall this hotel is excellent value for money. As it's part of the Hilton Honors program it's an excellent way to increase your number of nights to gain or maintain Gold or Diamond status. Value for money 5/5
Hilton has two Garden Inn hotels in Kuala Lumpur which are just meters apart